Terms of Service

1. Agreement Overview

These Terms of Service ("Terms") govern your use of the AML Compliance Platform ("Service") provided by FimeBag Limited ("Company," "we," "us," or "our").

By using our Service, you agree to these Terms. If you disagree with any part, please do not use our Service.

2. Service Description

The AML Compliance Platform provides:

• AI-powered transaction monitoring and suspicious activity detection
• Automated regulatory reporting and SAR generation
• Sanctions screening and adverse media monitoring
• Case management and investigation workflows
• Real-time analytics and compliance dashboards
• API integration for existing compliance systems

3. Eligibility and Account Registration

To use our Service, you must:

• Be at least 18 years old
• Represent a legitimate financial institution or business
• Have authority to bind your organization to these Terms
• Provide accurate and complete registration information
• Maintain the security of your account credentials

4. Subscription Plans and Billing

Trial Period:

• 7-day free trial with full Enterprise features
• No credit card required for trial
• Trial automatically expires without charges

Paid Subscriptions:

• Monthly or annual billing cycles available
• Charges processed in advance
• Usage overages billed monthly
• 30-day advance notice for price changes

Cancellation:

• Cancel anytime through your account dashboard
• No refunds for partial billing periods
• Data retained for 30 days after cancellation

5. Acceptable Use

You may use our Service to:

• Monitor transactions for AML compliance
• Generate required regulatory reports
• Integrate with your existing compliance systems
• Train your compliance staff (with appropriate permissions)

You may NOT:

• Use the Service for illegal activities
• Attempt to reverse engineer or hack the platform
• Share your account credentials with unauthorized parties
• Upload malicious code or viruses
• Violate any applicable laws or regulations
• Use the Service to compete with or replicate our offerings

6. Data Ownership and Security

Your Data:

• You retain ownership of all data uploaded to the platform
• You are responsible for the accuracy of your data
• You grant us license to process your data for Service delivery
• We implement enterprise-grade security measures

Our Obligations:

• Maintain data confidentiality and security
• Process data only as necessary for Service delivery
• Comply with applicable data protection laws
• Provide data export capabilities upon request

7. Compliance and Regulatory Requirements

Important: While our platform assists with AML compliance, you remain solely responsible for:

• Meeting all applicable regulatory requirements
• Filing required reports with appropriate authorities
• Maintaining proper compliance policies and procedures
• Training staff on AML requirements
• Reviewing and validating all automated outputs

Our Service is a tool to assist compliance - not a substitute for compliance expertise.

8. Service Availability

We strive to provide 99.9% uptime, but cannot guarantee uninterrupted service due to:

• Scheduled maintenance (with advance notice)
• Emergency repairs or security updates
• Internet or infrastructure issues beyond our control
• Force majeure events

We will provide reasonable notice of planned downtime and work to minimize disruptions.

9. Intellectual Property

Our Rights:

• We own all rights to the platform software and algorithms
• Our trademarks, logos, and branding remain our property
• We may use aggregated, anonymized data for platform improvements

Your Rights:

• You retain ownership of your business data
• You may use our API within the scope of your subscription
• You may create derivative reports from platform outputs

10. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount paid for the Service in the preceding 12 months
• We are not liable for indirect, consequential, or punitive damages
• We do not guarantee detection of all suspicious activities
• You assume responsibility for regulatory compliance decisions

11. Indemnification

You agree to indemnify FimeBag Limited against claims arising from:

• Your violation of these Terms
• Your violation of applicable laws or regulations
• Inaccurate or incomplete data you provide
• Your failure to meet regulatory compliance requirements

12. Termination

Either party may terminate:

• For convenience: With 30 days written notice
• For cause: Immediately upon material breach
• For non-payment: After 15 days notice

Upon termination:

• Your access to the Service will cease
• Outstanding fees remain due
• Data will be available for export for 30 days
• Confidentiality obligations survive termination

13. Changes to Terms

We may update these Terms periodically. We will:

• Provide 30 days advance notice of material changes
• Email notifications to registered users
• Post changes prominently on our platform
• Update the "Last Modified" date

Continued use of the Service after changes constitutes acceptance of new Terms.

14. Governing Law and Disputes

These Terms are governed by Nigerian law.

Dispute Resolution:

• First: Contact us directly to resolve issues
• Then: Mediation through Lagos Chamber of Commerce
• Finally: Arbitration under Nigerian Arbitration laws

15. Contact Information

FimeBag Limited
18a Akinola Cole Crescent,
Off Adeniyi Jones Street,
Ikeja, Lagos, Nigeria

Legal Department: office@fimebag.com
Customer Support: support@fimebag.com
Phone: +234 (911) 777-0018