Privacy Policy

Last updated: January 2026

1. About This Policy

This Privacy Policy explains how FimeBag Limited ("we," "us," or "our") collects, uses, and protects your information when you use our AML Compliance Platform ("Service").

We are committed to protecting your privacy and ensuring your data is secure.

2. Information We Collect

Account Information:
  • Name, email address, company details
  • Login credentials and authentication data
  • Subscription and billing information
Business Data:
  • Financial transaction records for AML analysis
  • Customer identification documents (for KYC purposes)
  • Compliance reports and investigation files
Usage Data:
  • How you interact with our platform
  • IP addresses, browser information, device details
  • Platform performance and error logs

3. How We Use Your Information

Primary Purposes:

  • AML Compliance: Process transactions, detect suspicious activities, generate regulatory reports
  • Platform Operation: Provide, maintain, and improve our services
  • Customer Support: Respond to inquiries and provide technical assistance
  • Security: Protect against fraud and unauthorized access

We do NOT:

  • Sell your data to third parties
  • Use your data for advertising purposes
  • Share sensitive financial data without your consent

4. Data Security

We protect your data using:

  • Encryption: All data is encrypted in transit and at rest
  • Access Controls: Multi-factor authentication and role-based access
  • Regular Audits: Security assessments and compliance monitoring
  • Secure Infrastructure: Enterprise-grade cloud hosting with redundancy

5. Data Sharing

We may share your information with:

  • Regulatory Authorities: When required for AML compliance (e.g., FinCEN, FINTRAC)
  • Service Providers: Trusted partners who help operate our platform (under strict confidentiality)
  • Legal Requirements: If required by law or to protect legal rights

Your data is never shared for commercial purposes.

6. Data Retention

  • Account Data: Retained while your account is active
  • Transaction Data: Retained for 5 years (regulatory requirement)
  • Audit Logs: Retained for up to 7 years for compliance purposes
  • Marketing Data: Deleted upon unsubscribe request

7. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correct: Update incorrect or incomplete information
  • Delete: Request deletion of your data (subject to regulatory requirements)
  • Export: Download your data in a portable format
  • Object: Opt out of certain data processing activities

To exercise these rights, contact us at: support@fimebag.com

8. International Data Transfers

Your data may be processed in countries outside your location. We ensure adequate protection through:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Certification schemes and codes of conduct

9. Children's Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

  • Email notification to registered users
  • Prominent notice on our platform
  • Updated "Last Modified" date at the top of this policy

11. Contact Information

FimeBag Limited
18a Akinola Cole Crescent,
Off Adeniyi Jones Street,
Ikeja, Lagos, Nigeria

Privacy Officer: support@fimebag.com
General Support: support@fimebag.com
Phone: +234 (911) 777-0018

Data Protection Authority:
If you believe your privacy rights have been violated, you may lodge a complaint with the Nigerian Data Protection Bureau (NDPB).

Questions?

If you have any questions about this Privacy Policy or our data practices, please contact our Privacy Officer at support@fimebag.com

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